Frequently Asked Questions

You may have some questions about our services and process. Below are frequently asked questions to support you with concerns you may have.

Do I require a referral for your services?

No, to book an appointment, you're welcome to call on 0226929751 or email us at info@kiwivetbehaviour.co.nz.

Are you accepting new clients?

Yes, we'd love to hear from you. However, please expect a wait time as we are often booked in advance. Call us on 0226929751 or email us at info@kiwivetbehaviour.co.nz.

How long is the waiting time for an appointment?

You can expect to wait 6-8 weeks for a veterinary behaviour consultation. There are support options available if you need help sooner which we will happily discuss with you.

You're welcome to call 0226929751 to speak with a friendly staff member if you have concerns, or email info@kiwivetbehaviour.co.nz.

Do you offer home visits?

Veterinary behaviour consultations are held in-person at our centre, 584 Great South Road, Ellerslie.

Behaviour assessments and training sessions can be arranged at your home, or place of choice.

Please note, we do charge a call-out and mileage fee for travel to appointments offsite.

We often use One Tree Hill as an offsite option, at no additional cost to you.

What days do you operate?

Our administration desk is monitored Tuesday, Wednesday and Thursday.

Dr Jess Beer consults on Tuesday and Wednesday. Dr Emma Ruck is available on Thursday.

Please note, we are closed on Public Holidays.